How you most naturally work.
Choose the response that best describes what you would most naturally do in each scenario. There are no right answers, and your responses are not a score.
An important customer issue requires a decision within the next hour. Everyone agrees the issue is real, but no one knows who owns the decision and no leader is immediately available. What would you most naturally do?
Choose the response that most closely reflects your natural response to ambiguous decision ownership.
Determine who should own the decision and engage them before proceeding. Wait until someone assumes or is assigned ownership before taking action. Make the decision, communicate it, and accept responsibility. Gather the affected people, facilitate a decision, and move forward together.
Midway through an important initiative, different team members believe different things are true about current progress. Deadlines are approaching and conflicting information continues to surface.
Choose the response that most closely reflects how you naturally respond.
Continue working using the information currently available. Establish a simple way for everyone to stay synchronized as work continues. Personally verify the facts before making decisions. Bring everyone together to establish one shared understanding before moving forward.
Your team is falling behind schedule. Everyone is working hard, but progress continues to slow. No one agrees on why. What would you most naturally do?
Choose the response that most closely reflects your natural response to hidden or emerging constraints.
Find another way to continue making progress without waiting for the constraint to be removed. Pause the work long enough to identify and communicate what is actually limiting progress. Continue executing the current plan and trust the problem will resolve itself. Investigate the situation until I understand the underlying cause before changing direction.
A critical mistake has already occurred. The impact is growing, and several teams are beginning to feel the effects. What would you most naturally do?
Choose the response that most closely reflects your natural response after execution has begun to fail.
Quickly involve the people needed to stabilize the situation. Resolve the immediate issue, then ensure everyone understands how to prevent it in the future. Focus immediately on limiting additional impact before anything else. Continue working around the disruption until normal operations resume.
Your organization introduces a fundamentally different way of coordinating work. Existing approaches are being replaced, and expectations are changing rapidly. What would you most naturally do?
Choose the response that most closely reflects your natural response when established ways of working are no longer sufficient.
Understand why the change is happening before deciding how to respond. Learn the new approach quickly and begin using it. Continue using proven approaches until the new system demonstrates clear value. Help shape and improve the new way of working.
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